The fingerprint reader is connected and does respond, but the ControlPoint software throws an error if I try to enroll my fingerprint the error doesn’t show up if I don’t touch the sensor. You must log in or sign up to reply here. Do you already have an account? I can’t give you the exact error message because Windows 7 and the ControlPoint software is german but I think it wouldn’t help if i could, it’s just saying that there was an error Does anybody have a suggestion how to fix this problem? At this point I think I’m going to surrender after 3 days of battling with the device, it is more of a gimmick anyway and crippled if you read this http: Jonty , May 20,

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Hello all, I got Dell E, and i met with the same issue. Thanks for your help!

Enjoin and good luck to you. Cephei78Feb 8, I read somewhere that you need the TPM chip enabled to use the fingerprint reader, tried that but it did nothing for me.

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Latitude dpc latency ScarnOct 29,in forum: I found a little diagnostic tool ushdiag. Similar Threads – Latitude E fingerprint. Latitude ,can the internal speakers be upgraded? Log in or Sign up. John Ratsey Nov 9, Anyone can help patitude, please take your hand. Share This Page Tweet.

Latitude E – Can I fit a Backlit keyboard? Your name or email address: Cephei78Feb 7, Cephei78Feb 13, Dell Latitude, Vostro, and Precision. There are various security related packages under the ControlPoint downloads.

No, create an account now. Hi cucchuoi When you say you got it working, do you mean with the Embassy Wave software that Dell provides?

Or do you mean Windows natively recognizes it? I tried the fingerprint reader with the preinstalled Windows 7 32 bit – didn’t work.

I can’t give you the exact error message because Windows 7 and the ControlPoint software is german but I think it wouldn’t help if i could, it’s just saying that there was an error E500 anybody have a suggestion how to fix this problem?

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Latitude E6500 – fingerprint reader problems

Yes, my password is: John RatseyFeb 7, After restart, you start to install Security Pack, then installing Security Management. I created a bootable dos usb stick and did a few tests. Hello John, thanks for your answer!

Scarn Oct 29, Hi all, I resolved this problem, i had to upgrade firmware of CotrolVault chip fingdrprint download as Dell recommended. The swipe sensor is detected again after a complete shutdown.

TheQuickFox Nov 10, The problem before is that the Broadcom USH effectively hides the fingerprint reader from the system, thus severely restricting it’s functionality unless the supplied software is used, which itself is pathetic.

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